All correspondence in respect of tours / travel package services and bookings should be addressed to M/s. Raj Yatra.
On confirmation of booking your contract is with M/s Raj Yatra. A contract exists between us when we confirm your tour/travel package services and have received the deposit amount from your end.
Note: Apart from above, in case of bookings for special train journeys, hotel or resort bookings during the peak season (X-Mass, New Year, Pushkar Fair, Diwali etc) full payment is required to be made at the time of booking itself.
In case of cancellation of tour/travel services due to any avoidable/unavoidable reason/s we must be informed in writing. Cancellation charges would be effective from the date we receive letter in writing and cancellation charges would be as follows:
* 60 days & prior to arrival - 5% of the tour/service cost.
* 59 days to 30 days prior to arrival - 15% of the tour/service cost.
* 29 days to 15 days prior to arrival - 30% of the tour/service cost.
* 14 days to 08 days prior to arrival - 50% of the tour/service cost.
* 07 days & less, prior to arrival or no show - NO REFUND
Note: Irrespective of above mentioned cancellations slabs - incase of cancellation of tour / travel services after the booking is made with us - a minimum 5% service charges would be applicable.
In case you cancel the trip after commencement refund would be restricted to a limited amount that too would depend on the amount that we would be able to recover from the hoteliers we patronize. For unused hotel accommodation, chartered transportation and missed meals etc. we do not bear any responsibility to refund.
Please note that if booking for following period is/are cancelled, due to whatsoever reason, no refund would be made for said cancellation. High Peak Season bookings (from 20th Dec to 15th Jan).
Festival Period Bookings (Festivals like -Diwali, Duseera, Holi, Pushkar fair etc). Long Weekends Bookings.